I have lived and worked in Belgium for 1 year and I had opened 2 accounts. I have returned back to my country Mauritius and I may not come back. Now I want to close my accounts. My debit card has already expired and therefore I cannot access the Easy Banking application and I also do not have a code for Easy Banking Phone.
I have called the bank many times and they tell me that I need to first update my address. This is not possible because I do not stay in Belgium and therefore I do not have a Belgium address. I have also sent several emails to my branch (De Brouckère) with all my details, i.e. Account number, ID, Passport… but I have never got a reply.
Can you please let me know how I should proceed to close my accounts and complete dossier?
Thank you and kind regards,
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