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Hello,

I have lived and worked in Belgium for 1 year and I had opened 2 accounts. I have returned back to my country Mauritius and I may not come back. Now I want to close my accounts. My debit card has already expired and therefore I cannot access the Easy Banking application and I also do not have a code for Easy Banking Phone.

I have called the bank many times and they tell me that I need to first update my address. This is not possible because I do not stay in Belgium and therefore I do not have a Belgium address. I have also sent several emails to my branch (De Brouckère) with all my details, i.e. Account number, ID, Passport… but I have never got a reply.

Can you please let me know how I should proceed to close my accounts and complete dossier?

 

Thank you and kind regards,

Obeydullah Sobratee

Hello @Obeydullah Sobratee,

 

Welcome on our Community,

 

To close your account you should send by registered mail your request with bank details of your actual account.

You can send it at this adresse : BNP Paribas Fortis SA - Montagne du Parc, 3 - 1000 Bruxelles (Belgium)

 

I wish you a nice day,

 

RaphaelV

Hello @RaphaelV ,

 

What are the other details that I need to send by registered mail? Photocopies of some documents?

Is there a form that I need to fill and sign?

 

Thank you,

Obeydullah Sobratee

Hello @Obeydullah Sobratee,

 

Please provide in the mail :

  • a copy of your ID card/passport.
  • a proof of address : for example a document of your insurance policy, tax, water bill, etc. giving your address.
  • a proof of your actual account (statement, account opening document, etc.).

 

Thank you,

Elodie

Hello @Elodie ,

 

I have sent the details and documents you mentioned by mail in August. It has been more than a month now and i did not receive any reply or confirmation. Please help and let me know what i should do now.

 

Thank you,

Obeydullah Sobratee

Hello @Obeydullah Sobratee,

 

To get the follow-up of your request, we advise you to contact our Easy Banking Centre (02/762.90.00).

 

Kind regards,

 

RaphaelV

I did the same thing. (Sent by registered mail; etc.) I have called your Easy Banking Centre. They cannot do anything. It has been seven months. SEVEN. What more do you want from me? Do you all know how to close an account or does no one there do this and you just treat your customers so poorly as a manner of practice? Why will no one help me? Proof of my doing everything you asked, from JUNE 2021! -->

 

 
 

Hello, I want to close my bank account, since I no longer live in Belgium and have no income. Milkica Arsovska BE17001927498821

 

 

Hello @Milkica Arsovska ,

 

Thank you for your message.

 

I invite you to contact us through the following channels to close your account :

 

- By sending us a message from your Easy Banking Web: after logging in, click on the Messages section and click on New message. 

 

- By phone, by logging into your Easy Banking App and clicking on "Communication" at the bottom right of the screen. 

 

- By phone at 02 762 90 00 with your Easy Banking Phone code in 5 digits.  

 

Have a nice day, 

 

Antonio

hello, thank you for your reply. To close the account on my bank application when I enter communication, what is the next step, can you explain to me in more detail? Thank you in advance!

Hello @Milkica Arsovska,

 

You can click on Communication > Help and contact > Accounts and cards > I can’t fin what I’m looking for > Call the Easy Banking Centre.

 

Have a nive day,

 

Antonio

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