I was trying to make a transaction with my card reader but used the wrong pin. my card is now blocked and I have left Belgium. I tried calling the bank but everything is in French. I don't know how I can get help with unblocking the card, I can't make any more transactions but I am in urgent need of money
Meilleure réponse par Tamara Z
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Hello
I thank you for your message.
If you have Easy Banking App you can unblock your card, you need to go in My services, Cards and choose the card that was blocked, there you’ll find Unblock or view.
Kind regards, Tamara
Thanks, but I don’t have the app
I have been trying to call from Friday, but each time I get to the point of speaking to the advisors, all are busy and I am referred to choose either a French or Dutch speaker. waiting longer causes a termination of the Phone call
Hello
Thank you for you message.
Contact us this morning.
The telephone line is a plus available.
Yours sincerly.
Catherine CH
Same thing happening. After going through the procedure to talk to an advisor, I am told that the advisors are all busy and refer me to the Dutch or French speaking advisor
Bonjour
Please note that you can use our Dutch-language hotline and explain
yourself in English.
Yours sincerly.
Catherine CH
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