Debit card blocked


My new debit card is blocked and explanation was that i have deposited and made payment around 1100 euro on same day. 

Card is blocked in last week, I called many times to service desk and assistant doesn't have any clue when it will be deblocked? Or what is the next step. Each time they mentioned to me that they are waiting response from concerned department. 

So it is bit frustrating situation. 



Meilleure réponse par RaphaelV 4 March 2020, 10:58

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Hello @Biplab Sarkar,


Thank you for your message and welcome on our Community,


I will contact you by PM to ask you more informations and check your file.


Read you soon,




PS : As you are a new member on our Community, don’t forget to introduce yourself here.