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Sujets commencés par Shirley T

1 Sujet

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Shirley TDébutant
publié dans Comptes & virements

unable to close the account since 2019

Bonjour a tous, i left Belgium and tried to close my account in 2019. I phoned and emailed the branch, and I was told to do some paperwork at the Belgian Embassy in the place I’m living now (outside EU). Then I mailed the original documents and emailed the electronic version to my branch in Jan 2019. I emailed to my branch for a few times afterwards, but they kept saying the account closure was in progress. After that, I didn’t hear back from the branch if my account was closed or not. Recently, I got notified my « new » bank card was sent to my old address in Belgium!  I’ m going back to Belgium in a week, and I tried to contact my branch again for this. I tried to make an appointment (so I can do any paperwork needed, in person), and emailed to the branch a few times. No one answered. I desperately need a reply from my branch and get my account closure done when I’m back. What can I do? thanks in advance!!  

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