I am moving back to my home country after living in Brussels and I would therefore like to close my account and have the money returned onto my bank account in my home country. I can’t seem to figure out how, but no one is answering when I’ve written emails.
Can you please tell me, what I need to do ASAP!
Meilleure réponse par ElodieAfficher l'original
Welcome to the Community !
In order to close your account, please call us using the tab “Contact” at the bottom of your Easy Banking App.
You will just need to provide a proof of your new account number (a statement for example).
Have a nice day,
I have tried calling several times, but I keep getting the same reply: “Sorry all our advisers are busy. To continue with a french speaking advisor press 1”. Which doesn’t help me much. Can you please advise me on, what else I can do to get in touch with someone, who speaks English? Thanks.
It will be easier to contact them during off-peak hours.
For example : 7:00-8:30 ; 12:30-13:30 ; or 20:00-22:00.