Cash Deposit

hello! I have received my new hellobank debit card yesterday and activated it. I wanted to put my money in the card but there was no such an option on the ATM. There was only 'cashwitdraw' function but how can I take money before I put money in card? I tried it on different ATMs but still I couldnt do. How can I put money in the card? By the way, my customer number is 1904699204. thank youu!


Meilleure réponse par Catherine CH 27 October 2022, 12:14

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Niveau d'utilisateur 3

Hello @nrylmz ,

Thank you for your message.

You can go to BNP Paribas Fortis branch to activate the option deposit money at ATMs.

Kind regards.

Catherine CH 

thank you so much! 


should I go my own branch? or can I go any? 

Niveau d'utilisateur 3

Hello @nrylmz ,

You can go to the agency of your choice.
Our agencies are open in the morning and without appointment between 9:00 and 12:30.

Kind regards,

Catherine CH