Si ca ne vous dérange pas, je vais écrire en anglais. Merci.
To activate my new Visa card, I went to draw money from an ATM here in Kyiv this evening (I am currently in Ukraine). All went well and now I know that my card is activated.
Now that this is done, I have tried to pay that amount online, from my Comfort pack account COMFORT PACK
I'm having difficulties in finding out how to make this payment. Previously, when I was transferring money to my Prepaid card, I could do that by pressing, "Gerer votre carte", but I don't find a similar option to transfer funds to my new credit card. Could you advise me on the steps I need to take to make this transfer, please?
Meilleure réponse par Elodie
As written above by RaphaelIV, if you need to get an extra amount on the card, you have to contact our Easy Banking Centre using the “Contact-us” tab at the buttom of your Easy Banking App.
It’s impossible to make a cash deposit on this card. To refund the amount you used, you will have to wait the monthly debit of your account (the 10th of each month).
Have a nice day,