My BNP Paribas Fortis account got frozen April this year. Since then I’ve tried numerous times to resolve the issue (there are funds in the account) -- first I’ve responded to the bank’s representatives claiming that my identity documents were not in order by bringing an official document of my registration address in Lithuania (translated and approved by the notary), but nothing has changed, except the bank retreating in full non-communication: neither the Midi branch staff in Brussels, nor the online system of trying to schedule an appointment in person would work. The Easybanking personnel is only able to tell me to go to sort ‘the identity documents issue’ at the branch, then a clerk at the branch would scan my documents and send it to the “main office”. Nothing would change. Is this a regular practice of European Bank sanctioning its client in such passive ways of violence?
I wonder if there another pathway or a senior figure in the BNP Paribas Fortis office I can contact in person to solve it instead of spinning in the vicious loop of ignorance and non-communication? I’ve never experienced such a behaviour in the banking service anywhere else in the world. At least I would like to talk to someone who would be able to explain me what they are trying to do - move to another bank, write an article in a newspaper about it, translate my documents to a different language? I have no idea what they want and what is missing.
I will be grateful for any advice on this.
Respectfully and gratefully in advance
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