Cant make money transfers

Anytime I try to make a money transfer on the easy banking app this error message appears.

There is definitely money in my account and I have no pending transactions or payments.


Meilleure réponse par Elodie 12 April 2021, 10:22

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Hello @Ricky2407 


This error message could be linked to your account status.


If your account was in an negative balance (unauthorised or authorised but more than 90 days) your account is now blocked. You will be able to make a transfer after 48h of positive balance.


I hope this information could help you.