I’ve opened my account in 2020, during covid so without a branch and by post. The branch close to my home closed in 2021 (av. frnaklin roosevelt Bruxelles) and now I would like to close my account (premium) because I do not need it anymore. To do so I’ve called call center, they told me I could not do from the app or from easy banking alone and he asked me to call the call center directly from the app. I’ve called from the app. The lady from the app did not speak english at all and in a very very not polite mode shared with me the process: Send an email to UPDATECLIENTDATA@BNPPARIBAS.COM with my RIB and to put my account to 0. I’ve done it and this morning I’ve received the answer from the email that they could not do what I’m asking (close the account).
It is possible to have a clear process on how close an account? possibly a correct one.
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