My debit card expired at the end of August. In the meantime I have changed my corresponding address in my Easy Banking platform so I can receive my new card in the country I currently reside due to maternity leave. I spoke two times with telephone advisers (tel. 2 762 90 90) and I was assured I was going to be contacted by the bank and particularly from the Namur branch (where my account was originally opened) so we can agree on what to do but nobody has called me yet (it has been a month now). I am really concerned since I have no access to information as to my account for three months now and it is very difficult to speak to someone from the bank as the telephone lines are constantly busy. My question is very simple. Do I need to travel to Belgium to get my new card from Namur and for how long they keep the card in the branch so I can get it on time, provided I have to come to Belgium?
I would really appreciate your prompt reply.